Complex Care is a model of care to support our chronic and most complex medical patients. There are three tiers of support with varying intensity that are responsive and flexible to patient and family needs:

Tier 1 support

In addition to Tier 2 

• In home health care support
• Funding for equipment and consumable as allocated

Tier 2 support

• Allocated a dedicated Clinical Nurse Consultant, Medical Case Manager and Social Worker
• Access to Allied Health input as required

Each patient will have a key point of contact, to improve communication, coordination and continuity of care from acute to ambulatory.

• Integration with community-based services to partner with families and community providers to deliver the best care as close to home as possible.
• Patient and family advocacy within The Royal Children's Hospital and the Community.
• Promote health independence through individualised patient care plans, goal setting, supporting growth of patient and family self-management skills and capacity.
  

Eligibility Referrals